Privacy Policy

Last modified: 12/5/2016

Introduction

LifeLinc Pain Management, PLLC and its related companies, LifeLinc Corporation and LifeLinc Pain Management II, P.C. (“Company,” “LifeLinc,” “We,” or “Us”) understands, acknowledges and respects an individual’s right to privacy and the concerns one may have in regard to privacy and security.  We respect your privacy and are committed to protecting it through our compliance with this policy.

IMPORTANT NOTE: This website is for use by health care facilities and other potential purchasers of LifeLinc’s services, but not for individuals who receive medical services from LifeLinc (not for use by LifeLinc patients).  LifeLinc’s use and disclosure of medical information about its patients is governed by LifeLinc’s Notice of Privacy Practices, available here.

Please do not provide any information on this website that identifies or can be used to identify a patient, or that relates to the past, present or future physical or mental condition of a patient, the provision of health care to a patient, or the past, present or future payment for the provision of health care to a patient.  If you are a patient or wish to make a payment on behalf of a patient, please click here.

MEDICAL DISCLAIMER.  IF THIS IS A MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL EMERGENCY PERSONNEL (911) TO GET PROMPT MEDICAL ATTENTION.  DO NOT RELY ON ELECTRONIC COMMUNICATIONS THROUGH THIS WEBSITE FOR ASSISTANCE IN REGARD TO YOUR IMMEDIATE, URGENT MEDICAL NEEDS.  THIS WEBSITE IS NOT DESIGNED TO FACILITATE MEDICAL EMERGENCIES. 

This policy describes the types of information we may collect from you or that you may provide when you visit the www.lifelincpain.com website (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • When you interact with our accounts on third-party social media websites, if those websites include links to this policy.

It does not apply to information collected by us offline or through a patient portal.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended to collect personal information about any individual, nor for use by children under 13 years of age as may be subject to the Children’s Online Privacy Protection Act (COPPA). If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact LifeLinc’s Privacy Officer at kristy [at] lifelinc [dot] com.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information you provide by filling in forms or surveys on our Website by which you may be personally identified, such as your name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("contact information").
  • Records and copies of your correspondence, if you contact us.

We collect this information directly from you when you provide it to us.

IMPORTANT NOTE:  If you receive an email that looks like it is from us asking you for confidential personal information, do not respond.  We will never request your user name, password, credit card information or other confidential personal information through email.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data and does not include personal information.  It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns.

The technologies we use for this automatic data collection may include cookies (or browser cookies).  A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

How We Use Your Information

We use information that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information about the services you request from us.
  • To fulfill any other purpose for which you provide it.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose contact information that we collect or you provide as described in this privacy policy for internal business development within our Company and, in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of LifeLinc’s assets, to a buyer or other successor entity.

We may also disclose your contact information to comply with any court order, law or legal process, including to respond to any government or regulatory request, or if we believe disclosure is necessary or appropriate to protect the rights, property or safety of LifeLinc, our customers or others. 

Accessing and Correcting Your Information

You may change your contact information by sending us an e-mail at kristy [at] lifelinc [dot] com to request access to, correct or delete any contact information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your contact information and other business information you may provide from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. No payment information is collected on this website.

The safety and security of your information also depends on you. Where you have created a user name and a password for access to certain parts of our Website, you are responsible for keeping the identification number, user name and password confidential. We ask in particular that you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Website. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Privacy Officer
LifeLinc Pain Centers
3340 Players Club Parkway, Suite 350
Memphis, TN 38125

By email at kristy [at] lifelinc [dot] com or via our toll-free number:  1.866.362.6963